Privacy policy

Privacy Policy

Queensferry Sports is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Queensferry Sports collects, uses, stores and protects your personal information when you use our website or purchase our products and services.

Nothing in this Privacy Policy affects your statutory rights under applicable data protection legislation.

Who We Are

Queensferry Sports is a family-run independent sports retailer based in Queensferry, Flintshire, specialising in sportswear, schoolwear, teamwear and personalised clothing.

Our contact details:

Queensferry Sports
18 Station Road
Queensferry
Deeside
Flintshire
CH5 1SX

Email: office@queensferrysports.com

Telephone: 01244 812040

Information We Collect

Depending on how you use our website, we may collect:

  • Your name
  • Billing and delivery addresses
  • Email address
  • Telephone number
  • Payment information (processed securely by our payment providers)
  • Order history
  • Product preferences
  • Website usage information through cookies and analytics
  • Marketing preferences where you have chosen to receive communications

We only collect information that is necessary to provide our products and services or where we have a legitimate business reason or legal obligation to do so.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Contact you regarding your order.
  • Provide customer support.
  • Process payments securely.
  • Arrange delivery or collection.
  • Improve our products, services and website.
  • Detect and prevent fraud.
  • Comply with legal and regulatory obligations.
  • Send marketing communications where you have given your consent, or where we are otherwise permitted to do so under applicable data protection legislation.

Marketing

If you choose to receive marketing communications from us, we may occasionally contact you with information about:

  • New products
  • Promotions and special offers
  • Club and school updates
  • Seasonal collections
  • Queensferry Sports news

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Sharing Your Information

We never sell your personal information.

We only share your information where necessary to operate our business and provide our services.

This may include:

  • Shopify (our ecommerce platform)
  • Secure payment providers
  • Royal Mail and other delivery partners
  • IT and website service providers
  • Google Analytics
  • Meta (Facebook and Instagram), where applicable for website analytics and advertising
  • Shopify Email for customer communications and marketing (where appropriate)

These organisations only receive the information necessary to perform their services on our behalf and are required to process your information securely.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us to:

  • Remember your preferences.
  • Improve website functionality.
  • Understand how visitors use our website.
  • Measure website performance.
  • Improve our products and services.
  • Measure the effectiveness of our advertising and marketing campaigns.

You can manage or disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of certain areas of our website.

Website Analytics

We use Google Analytics to help us understand how visitors use our website and identify opportunities to improve the customer experience.

Where applicable, we may also use Meta technologies to help measure the effectiveness of our advertising across Facebook and Instagram.

Information collected for analytics purposes is anonymised wherever reasonably possible.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Payment information is processed securely by our payment providers. Queensferry Sports does not store your full payment card details.

How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary to:

  • Fulfil your orders.
  • Provide customer support.
  • Comply with legal, accounting and tax obligations.
  • Resolve disputes.
  • Protect our legal rights.

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Under UK data protection legislation, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where applicable.
  • Request that we restrict certain types of processing.
  • Object to certain processing activities where permitted by law.
  • Withdraw your consent for marketing communications at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled correctly.

If you wish to exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or the services we provide.

The latest version will always be available on our website.

Contact Us

If you have any questions regarding this Privacy Policy or how we use your personal information, please contact us:

Queensferry Sports
18 Station Road
Queensferry
Deeside
Flintshire
CH5 1SX

Email: office@queensferrysports.com

Telephone: 01244 812040