Shipping policy
Production, Delivery & Collection Policy
At Queensferry Sports, we aim to dispatch all orders as quickly as possible while maintaining the high standards of quality our customers expect.
Many of our products are made to order, personalised or sourced specifically for our customers. Because of this, production times can vary depending on stock availability, supplier lead times and seasonal demand.
If you have any questions about your order at any stage, please contact us and we’ll be happy to help.
Production Times
Before your order is dispatched, it may require one or more of the following:
- Ordering stock from our suppliers
- Printing or embroidery
- Personalisation
- Quality control checks
- Packing and preparation for dispatch
Estimated production times shown on our website, in-store or provided by our team are intended as guidance only and may vary depending on product availability and seasonal demand.
During particularly busy periods, production times may be longer than usual. Where possible, we will keep customers informed of any significant delays.
Delivery
Once your order has been completed and dispatched, it will be sent using the delivery service selected at checkout.
We currently dispatch the majority of our orders using Royal Mail Tracked services.
Delivery time refers only to the courier service used after your order has been dispatched and does not include production or processing time.
Delivery Charges
Current delivery options and charges are displayed during checkout before payment is completed.
These charges may be updated from time to time without notice.
Stock Availability
Whilst we make every effort to keep our website up to date, all products remain subject to availability.
Occasionally, an item may become unavailable after an order has been placed due to supplier stock changes or unforeseen circumstances.
If this happens, we will contact you as soon as reasonably possible to discuss the available options, which may include:
- waiting for new stock;
- selecting an alternative product;
- removing the unavailable item from your order;
- a refund for the unavailable item where appropriate.
Personalised & Custom Products
Orders containing printing, embroidery or other customisation require additional processing before dispatch.
Production will normally begin once:
- payment has been received (where applicable);
- all required information has been supplied;
- names, numbers, artwork or sponsor details have been confirmed where required.
Please ensure all names, sizes, numbers and customisation details are checked carefully before confirming your order.
Special Order Products
Some products are ordered specifically from our suppliers at a customer’s request.
Lead times for these products will depend upon supplier availability and delivery schedules.
Whilst we will always endeavour to provide accurate estimates, delays outside our reasonable control may occasionally occur.
Split Deliveries
Where possible, we aim to dispatch complete orders in a single shipment.
However, where necessary due to stock availability, supplier delays or operational requirements, we reserve the right to dispatch orders in separate deliveries.
Where additional deliveries are made solely due to our operational requirements, customers will not be charged any additional delivery costs.
Click & Collect
Customers selecting Click & Collect will receive notification when their order is ready for collection.
Please wait until you have received confirmation before travelling to collect your order.
Orders will be held for collection for 90 days from the date we notify you that they are ready.
Where reasonably possible, we will make attempts to remind customers before this period expires.
If an order remains uncollected after 90 days, we reserve the right to:
- return standard stock items to inventory;
- dispose of Custom Products where appropriate;
- refuse a refund where permitted by law.
Nothing in this policy affects your statutory rights.
Delivery Delays
Although we always aim to meet our estimated production and delivery times, delays can occasionally occur due to circumstances beyond our reasonable control.
These may include, but are not limited to:
- supplier shortages;
- manufacturing delays;
- transport disruption;
- customs delays;
- industrial action;
- severe weather;
- courier delays.
Queensferry Sports cannot accept liability for delays caused by third-party suppliers or delivery providers.
Lost or Damaged Deliveries
If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible.
We will investigate the matter with the delivery provider and keep you informed throughout the process.
Where appropriate, we will arrange a suitable resolution in accordance with your statutory rights.
Delivery Information
Customers are responsible for ensuring that all delivery and contact details are accurate when placing an order.
Queensferry Sports cannot accept responsibility for delays or additional costs resulting from incorrect information provided by the customer.
International Deliveries
International customers are responsible for any customs duties, import taxes or local charges that may be payable in the destination country unless otherwise stated.
Delivery times for international orders are estimates only and may vary depending on customs processing and local delivery services.
Contact Us
If you have any questions regarding your order, production times, delivery or collection, please contact us:
Queensferry Sports
18 Station Road
Queensferry
Deeside
Flintshire
CH5 1SX
Email: office@queensferrysports.com
Telephone: 01244 812040